Customer Service
- Shipping & Delivery
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Free Standard UK Mainland Delivery on all orders over £55
Next Working Day(if ordered before 3pm, UK Mainland Only) £5.00
Standard UK Delivery - £3.99 (Same Day Dispatch before 3pm, 2 -3 Day Delivery)
Super Urgent Next Day Delivery (by Noon)- £11.00
Isles & Highlands Delivery (3-4 Day Service) £6.99 Postcodes IM, HS, ZE
UK Mainland: Delivery is normally within 3-5 working days after your order is placed. However, please do allow 7 working days before contacting customer services department. You can reach us on 0208 333 9130 or via email info@reprebate.com In order to insure your order reaches you safely, sometimes you may be required to sign for your parcel when it is delivered. Should you not be at home at the time a card will be left for you with details of a collection depot or how to arrange an alternative delivery.
Orders for next day delivery must be placed before 3pm, Monday - Friday. Next day deliveries placed on Friday will be shipped on Monday. All orders placed before 3pm are shipped on the same day. All Orders placed on Saturday & Sunday will be shipped on the following Monday.
Next day Delivery is available for only UK Mainland, excluding Scottish Isle & following postcodes: AB30-39,41-45, 51-56, DD6-11, EH36-38, 40, 42-44, FK14-21, G63, 83, HS1-9, IV1-63, KA26-30, KW1-17, KY9, 10, 13-16, ML12, PA9-13, 17-50, 60-78, 80-88, PH3-26, 30-44, 49, 50,ZE 1-3. If this service is not available for your area, standard delivery will be used in place.
Super Urgent Next day Delivery is only available for UK Mainland, excluding Scottish Isle & following postcodes: AB30-39,41-45, 51-56, DD6-11, EH36-38, 40, 42-44, FK14-21, G63, 83, HS1-9, IV1-63, KA26-30, KW1-17, KY9, 10, 13-16, ML12, PA9-13, 17-50, 60-78, 80-88, PH3-26, 30-44, 49, 50,ZE 1-3. If this service is not available for your area, standard delivery will be used in place.
Delivery Errors:
All our orders are double checked before shipping. However, from time to time errors will occur. Any delivery errors must be reported within 7 days from date of delivery. Should you not receive your order within 7 working days, then you must inform us, as we will not responsible for the location of your order after the 7 days.
Due to the nature of our business, stock availability cannot always be guaranteed. Payment is never taken from you until stock has been checked and dispatched. It is important you provide a valid email address in order for us to send you an email confirming the order. All orders will be shipped in order to reach the customer within 5 working days. We only dispatch orders from Monday to Friday (excluding all UK bank holidays). We dispatch all our orders by either Recorded First Class Royal Mail or Business Post (UK Mail) depending on weight. European and International orders are shipped via either Royal Mail International or FedEx and take between 7-10 working days. However, there may be circumstances beyond Reprebate Ltd's control which cause delay and Reprebate.com cannot be held responsible for any delays caused by Royal Mail, Business Post or FedEx.
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International Shipping
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On International Orders, we can only ship the goods to your cards' Billing Address.
All our international deliveries are sent via tracked courier service.
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AREA DELIVERY TIMES SHIPPING COSTS (£) EUROPE 5- 8 DAYS 9.5 AMERICA 14 DAYS 14 REST OF WORLD 20 DAYS 14 -
Delivery times are quotes in WORKING DAYS. We suggest you have your parcel delivered to a work address if you are not sure if you will be at home, as or couriers require signature on receipt.
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Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
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Payment & Security
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We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards. Unfortunately, we are unable to process payments from American Express. Reprebate Ltd can only supply goods that are ordered through the www.reprebate.com website. All payments including all shipping, handling and packing fees must be made by either credit or debit card. Reprebate Ltd cannot accept any other form of payment such as cheques, postal orders or cash. Reprebate Ltd uses the latest SSL (Secure Socket Layer) software encryption technology meaning information passed between you and our website cannot be accessed by anybody other than ourselves. SSL technology makes online purchasing secure, however if you are not happy to place your order online you can call our sales line on +44 (0) 208 333 9130 Monday-Friday between 10:00am and 5:00pm, Saturday 10:00am to 2:00pm (GMT)
DISCLAIMER
To the fullest extent permitted at law, Reprebate Ltd is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Reprebate Ltd does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Reprebate Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Reprebate Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Reprebate Ltd, its affiliates, directors, employees or other representatives.
Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative. Any trade marks/names as may be featured on the Reprebate Ltd web site are owned by the respective trade mark owners and Reprebate Ltd claims no connection, association or affiliation with them. Where a trade mark (brand name) is referred to it is used to describe or identify the products, services or locations (the "goods") or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.
Reprebate Ltd is not liable to its customers for the failure to deliver goods/ delay in the delivery of goods / damage to the goods delivered in the event or circumstances beyond our control including without limitation acts of God, strikes, industrial disputes, system crashes, lack of network access, war, riot, flood, fire, civil commotion or government actions, martial law or any similar events.
INTELLECTUAL PROPERTY RIGHTS
The rights in the design and content of this website are owned by Reprebate Ltd. They are protected by copyright and other intellectual property rights. Reprebate Ltd reserves the right to modify any content on its website. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without Reprebate Ltd's express written consent. All trademarks, product names, company names and logos featured on this website are the property of their respective owners. All photography remains the property of Reprebate Ltd unless otherwise stated.
TERMINATION
Reprebate Ltd reserves the right to terminate or suspend any part of the Service at any time without notice to you.
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Prices
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PRICES
Occasionally errors may arise where prices are incorrectly displayed or change as a result of circumstances beyond Reprebate.com's control. If this circumstance should arise, you will be informed of the correct price of the item when we receive your order and you will be given the opportunity to cancel the order should you not wish to purchase the product concerned at that price.
For overseas customers in Europe and the rest of the world the VAT will be deducted accordingly at the checkout. Any import duty, customs and local taxes incurred will be paid for by the customer in full. Reprebate.com will always mark orders for overseas true to the content and price of what is in the package, Reprebate.com will not falsify or provide misleading information in order for the customer to avoid paying any import duty, customs and local taxes.
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Privacy
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PRIVACY POLICY
Reprebate Ltd is totally committed to protecting the privacy of our site visitors and customers. The Reprebate team are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.
By joining our mailing list and providing us with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Reprebate membership and the products & services we offer including clothes, footwear, hardwear, accessories etc.) which we think may be of interest to you. When ordering from Reprebate you do not automatically become a member. You have the ability to opt out of receiving any communication during the ordering process
If you wish to verify the details you have submitted to Reprebate Ltd you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration.
We will not under any circumstances disclose to any third parties our customers name, address, email, credit card details, passwords or telephone number unless authorised by you or are required to subject to the Data Protection Act of 1998.
Reprebate.com uses the latest SSL (Secure Socket Layer) software encryption technology meaning information passed between you and our website cannot be accessed by anybody other than ourselves. Please notice the padlock in the bottom left-hand side of your browser during checkout transactions which shows the system is locked against a third party viewing the information.
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